What is Mediation?

Mediation is a process to help people resolve their disputes.
The process involves a mediator sitting as an independent and neutral 3rd person with the parties to help them to get to a solution to resolve their problems..
Mediation is voluntary, although the courts do encourage a mediation process before formal legal proceedings are undertaken.
There are 3 critical factors in a mediation process:
The parties themselves decide and control the outcome. The mediator helps the process, not decide the outcome. 
The process is entirely confidential and anything said cannot be used, for example, in court.

Agreements reached at the end of the process which are legally binding.